japanese hanging scroll of calligraphy speciality store

General Questions

 Q All products by hand, do you have made?
 A Yes. In our shop, we are dealing with only the product of handwriting.It does not deal with a hanging scroll of print in our store. Please enjoy the texture of handwriting. 

 Q Are hanging scrolls in your shop new?
 A Yes,hanging scroll of our store is all new

 Q Where are produced your hanging scrolls?
 A Hanging scrolls of all,are produced in Japan.It is tailored to the hanging scroll in Japan,the statement that had been written by calligrapher and others.

 Q How are hanging scrolls packaged?
 A So as not to damage by international shipping, I will send it out carefully using the cushion material and cardboard.It has entered the paulownia box, hanging scroll body, are contained in the cardboard further.

 Q Can I receive a hanging scroll of the image as a web site?
 A We will send the goods almost the same.However, we can not guarantee you that exactly the same with the photographs because it is handmade goods.In addition, the fabric hanging scroll, there is a case unlike a photograph.


Return Policy

 Q What is your return policy?
 A We will exchange the goods sent by mistake, damaged goods in transit, or defective.In the case of different goods that it was thinking, We will accept returns. However, We except for order production goods.In the case of order production goods, the goods sent by mistake, damaged goods in transit, or defective, only subject to exchange or return. Which order production products, please take a look at our product page. We have indicated the order production goods in item description. If you plan to return and exchange the item of them, please save it in the state that arrived.

 Q What days do I contact you in order to return or exchange?
 A Within 7 days after the arrival to the product, please contact us by e-mail. Please send your name, address, and Item number,a exchange reason or returned goods(product damage in transit, defective goods, products difference,it is not the productlike I thought). In order to respond quickly, please contact us always preceding information.If you use excessive 7 days, we will not be able to accept the return and exchange.In addition, if you are using the product, we will not be able to accept the return and exchange.

 Q When do I receive a refund? And how much do I receive the amount of price?
 A If there is a mistake with us, we will refund, including the price necessary for you to send the goods.If you did not like the goods, we will refund the amount minus the shipping to you from our store. The return shipping cost, you please be borne.In either case, please send it back while it is receiving the goods.As soon as the goods arrival , we will refund to you. If to differ materially from those of state when the state of the item we received is the shipping, we may not be refunded to you.


International Shipping

 Q Where hanging scrolls will be shipped?
 A We will ship from Japan.

 Q Do you able to ship anywhere in the country?
 A We can ship all over the world.However, there is also a region that we can not be sent.You here, please refer to the shipping page. Please contact the dispatch area of the hope in the e-mail, if you do not know availability.We will contact you to examine it.

 Q What kind of sevice do you use to send me hanging scroll?
 A We will deliver the goods to you use EMS.Please see the shipping page for more information.

 Q Can you send me by way of non-EMS?
 A No. EMS is fast and safe service. So we are ships only by EMS.

 Q Is insurance available?
 A Yes. Insurance is covered by the EMS.You do not need to pay the cost to insurance.

 Q Is tracking available?
 A Yes, please fill the code in this page.The code, after you have purchased the item, we will notify you by e-mail. You can check the delivery status.

 Q How long does shipping take?
 A Please check the shipping page required number of days until a rough delivery.It is an aim after an order to reach the customer number of days here. It should be noted that, since we are also selling except our site, we are out of stock, there is also a case to have extra time.In the case of custom order, I have the extra time. In either case, we will contact you by e-mail shipping day approximate.

 Q Do I have to pay import duties, taxes and charges ?
 A Import duties,taxes and charges are not included in the item price.These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to buying.

 Q What kind of payment do you have ?
 A You can use a credit card or PayPal.Please check the page of payment details.


About japanese hanging scroll of calligraphy

 Q How do I put away a hanging scroll?
 A Please see the page of the storage method.